Refund policy

Returns and Refund Policy

Our Standard 30-day Guarantee We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene products (for example: water bottles, LED Face Mask) if the hygiene seal is removed, or if the product has been worn/used, it cannot be returned unless it is faulty.  This is due to health and safety reasons.

We offer optional shipping protection at checkout. This provides additional cover if your parcel is lost, stolen, or damaged in transit. If shipping protection is not purchased, we will still assist where possible but may be limited in the compensation we can offer for courier-related issues. This does not affect your statutory rights.

Please note, shipping protection does NOT cover your package if the delivery address provided at the time of purchase was incorrect. If the provided address is incorrect and as a result the package becomes lost, destroyed or stolen, you will not be eligible for a replacement package or full refund. You Need This Shopping Ltd cannot be held responsible in any way, financially or otherwise, for incorrect details being provided by the customer. Any offer of monetary recompense made by You Need This Shopping Ltd in these circumstances will be made at our discretion and are not an admission of fault of any kind for having received incorrect delivery details.

Free Replacement Warranty (4 Months) We offer a free replacement warranty for up to 4 months from the date of delivery on You Need This Shipping Ltd products. This warranty covers verified manufacturing defects or faults that prevent normal operation under intended use.

Before a replacement is approved, we may require troubleshooting steps and supporting evidence (such as photos or videos) so our technical team can assess the issue.

The warranty does not cover normal wear and tear, misuse, accidental damage, liquid damage, unauthorised modifications, or issues reported after the 4‑month period has expired.

Replacement units are issued at our discretion and do not extend or reset the warranty period. This warranty is provided in addition to your statutory consumer rights.

All returns must be sent using a tracked shipping method. We are not responsible for returned items lost in transit if tracking is not provided.

For international returns, the customer is responsible for return shipping costs unless the item is defective or incorrect.

To start a return, you can contact us at support@youneedthisshopping.com. If your return is approved, we’ll send full instructions on how and where to ship the item. Packages returned without prior authorisation will be refused.

Refunds cover the product price only; shipping fees and any shipping‑protection charges are non‑refundable.

You can always contact us for any return questions at support@youneedthisshopping.com.

Please note: Refunds are issued only after returned items are safely received and inspected at our facility. If any customs duties, VAT, or import taxes are incurred during the return process, these may be deducted from your final refund.

In cases where international returns are impractical, we may offer partial refunds or alternative resolutions at our discretion.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Important: If you did not purchase shipping protection at checkout, You Need This Shopping Ltd cannot be held liable for any items that are lost, stolen, or damaged in transit. Without it, they cannot offer refunds or replacements for transit‑related damage or loss.

Exceptions / non‑returnable items Certain types of items cannot be returned, like perishable goods (food, flowers, plants), custom products (special orders or personalised items), and personal care goods (beauty products). They also do not accept returns for hazardous materials, flammable liquids, or gases.

They cannot accept returns on gift cards or final‑clearance items marked “non‑returnable”.

Seasonal promotions (Black Friday, Christmas, etc.) are still covered by their standard and extended return policies.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14‑day cooling‑off period If the merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in original packaging, and you’ll need proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and confirm whether the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days.

If more than 15 business days have passed since approval, contact support@youneedthisshopping.com.