Shipping policy

Shipping Policy

Orders are typically processed within 1–4 business days. Please note that during periods of high demand, processing times may be slightly longer.

Once your order has shipped, you will receive a tracking number so you can monitor its progress.

Estimated delivery times are 7-14 business days, depending on your location. While we aim to deliver within this timeframe, please be aware that occasional delays can occur due to external factors beyond our control (e.g., customs clearance, weather disruptions, or courier issues).

We are pleased to offer worldwide free shipping on all orders over £55.

Please note that some items in your order may be shipped separately. In this case, you'll be provided with separate tracking numbers for each part of your order.

Customer Responsibility for Tracking and Delivery Once your order has been shipped, it is your responsibility to monitor the tracking information provided. If you have concerns about your package's delivery status, please contact us promptly.

You can track your order in real time via our dedicated tracking page powered by 17Track, and you’ll receive regular updates directly from 17Track as your delivery moves toward completion.

If a package is marked as delivered by the courier and you have not received it, you must notify us within 7 days of the delivery date. This allows us to investigate and, if necessary, initiate a claim with the courier.

If you initiate a dispute with your payment provider or file a chargeback without first contacting us, we may not be able to assist further. In such cases, we will rely on information from our logistics partners and couriers to determine the outcome.

For any questions about your order or shipping, contact: support@youneedthisshopping.com